Privacy Policy

This Privacy Policy describes how Joylab LLC, doing business as Happiest Labs (“we,” “us”), collects, uses, and protects your information when you visit happiestlabs.com or communicate with us through our website, email, or social media channels.

Information We Collect

Information you provide directly. When you contact us through our website forms, email (including info@happiestlabs.com), Facebook Messenger, Instagram, TikTok, or other messaging channels, we collect the information you share: your name, email address, social media username or profile identifier, and the contents of your messages, including any attachments.

Information collected automatically. Our website may collect standard technical information such as browser type, device type, and pages visited, through cookies or similar technologies used by our hosting provider.

How We Use Your Information

We use the information we collect to respond to your inquiries and provide customer support, to maintain a record of our conversations with you so we can serve you better over time, to improve the quality and accuracy of our responses, and to send you information you have requested.

AI-assisted responses. We use artificial intelligence tools to help draft responses to customer messages. Your messages may be processed by third-party AI service providers for this purpose. AI-drafted responses are reviewed by our team. We do not use your personal information to train third-party AI models.

How We Share Your Information

We do not sell your personal information. We share information only with service providers who help us operate our business — such as website hosting, email services, and AI processing providers — and only as needed to provide those services. These providers are bound by their own privacy and security obligations. We may also disclose information if required by law.

Social Media Platforms

When you message us through Facebook, Instagram, TikTok, or similar platforms, your use of those platforms is also governed by their own privacy policies. We receive and process messages you send to our business accounts in accordance with each platform's terms, including Meta's Platform Terms.

Data Retention

We retain conversation records for as long as needed to provide support and maintain our business records. You may request deletion of your data at any time (see below).

Your Rights

You may request access to, correction of, or deletion of your personal information by emailing info@happiestlabs.com. We will respond within 30 days. If you message us through a Meta platform (Facebook or Instagram), you may also request deletion of data we received through that platform using the same contact.

Data Security

We use reasonable administrative and technical safeguards to protect your information, including encrypted connections and access controls. No method of transmission or storage is completely secure, but we work to protect your data appropriately.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be posted on this page.

Contact Us

Joylab LLC (Happiest Labs)
Email: info@happiestlabs.com
Website: happiestlabs.com